Terms and Conditions

These Terms and Conditions set out the terms under which, You (“Client”, “You” or “Your”) agree to Sureline Communications Ltd (“Us”,“We” or “Our”) handling domain transfer and ownership matters.

The terms in this policy are supplemental to Sureline Communications Master Services Agreement, Privacy Policy & Acceptable Use Policy and You will be bound to all of these when carrying out business with Us (collectively referred to as the “Agreement”).

In the event of any conflict with the General Terms and Conditions these Domain Transfer and Ownership Terms and Conditions shall prevail.

These additional terms may be amended by Sureline Communications at any time and without specific notice to You. Any changes will be published on the website under the Domain Name services tab and will be deemed to have been accepted 7 days after publication.


1.1 The definitions and rules of interpretation in this condition apply in the Conditions:

“Dispute Resolution Policy” means any relevant dispute resolution policy including, but without limitation, the UDRP, the Nexus Dispute Policy and Nominet’s DRS.

“Gaining Registrant ” means a person, company or entity, as listed in the Whois record, that a domain has been, or is in the process of being, transferred to.

“Losing Registrant” means a person, company or entity, as listed in the Whois record, that a domain has been, or is in the process of being, transferred away from.

“Additional Transfer Fee” means the fee that You are required to pay to Sureline if we are required to manually work on the transfer process beyond what is deemed to be reasonable. This will be confirmed in writing to You before transfer takes place.

“Requested Domain” means the Domain Name You ask Us to register on your behalf.

“Transfer” means moving the domain from the control of one owner to another which might involve the transfer between Us and another domain registrar.

“Whois” means a domain name search tool for an Internet top level domain name registry database.

2. You acknowledge and agree:

2.1 In the event that ownership is disputed, to resolve all disputes with the parties involved, prior to contacting Us to organise a transfer.

2.2 That if You wish to transfer ownership of a Requested or Registered Domain then You must do the following:

2.2.1 ensure that all necessary consents and permissions to that transfer have been obtained.

2.2.2 deliver to Us, on demand, documentary evidence of all such relevant consents and permissions for consideration.

2.2.3 understand and/or accept that should Sureline not be satisfied that the documentation provided amounts to a transfer then no action will be taken by Us to transfer the domain.

2.3 That on transferring or changing ownership of a Registered Domain to another person or registering a Domain on behalf of another person (the “Transferee”) You will confirm and prove that the Transferee agrees in writing to be bound by the terms of the Agreement at Our request.

2.4 In the event that Your account is in arrears, access to the account and domain shall/may be denied. We reserve the right not to transfer ownership of a Requested Domain until all Fees attributable to the services associated with the account, which are due/overdue, have been paid by You to Us.

2.5 That We are not in a position to transfer domains or change the ownership of a domain name where any legal disputes exists between the parties concerned. The parties agree to direct their dispute through the relevant domain resolution procedures with the appropriate governing body.

2.6 That in the event that We receive a complaint in regards to trademark / brand infringement, We have the right to place the domain on hold and restrict any transactions regardless of ownership or instruction, until We are satisfied that such resolution is lawful and binding. We will only reinstate or release such domains if in receipt of a decision from a Domain Dispute Resolution and/or a written settlement agreement between the parties concerned. Any outstanding fees or payments must be paid by You to Us.

2.7 That any communication You receive from a third party in relation to the dispute of ownership of a domain name has not been as any result of Us disclosing contact details to the third party.

3. We shall:

3.1 Acknowledge the legal owners of a Requested Domain to be those listed on the Whois, whether this may be an individual or business entity.

3.2 In the event of receiving documentation which matches the WHOIS details, reserve the right to move the domain from the current domain holder’s account into Our ownership and protection. The domain will be locked and we will place a registrar hold on it. We will not move the domain from this status until it is satisfied that the dispute has been resolved between the parties concerned, with documentation provided to Us by both parties proving the same. This documentation must include an email/letter/legal document from the current domain holder and the complainant both stipulating the transfer of the domain to the complainant.

3.3 Take no immediate action in the event that documentation received does not match the WHOIS details of the disputed domain.

3.4 Not be liable for any unsolicited mail from third parties, including those that may relate to the disputed domain name.

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