Support

Sureline is committed to providing customers with cutting edge technologies to enhance their business’ performance and efficiency and reduce operational expenses.  We treat each customer individually and implement affordable, bespoke IT solutions that address the specific needs of their business.

At Sureline, our focus is to fully support our customers.  Our highly skilled team continuously guide and manage the IT infrastructure and requirements of your business, whilst reducing the costs by assisting your company remotely without the need for in-house support.

Customers with our support contract will receive unlimited remote and telephone support from our dedicated helpdesk engineers as a priority.  We will proactively monitor our clients servers, so any forthcoming issues can be spotted and dealt with before they become problematic.  Typically an IT support contract will give you an allocated amount of on-site time where our engineers can carry out routine maintenance, hardware and software installations and general consultancy.  We are always on hand on a direct number to deal with issues from our office, ensuring you experience as little downtime as possible when a problem does occur.  

The benefits of our support service include;

  • A 24/7, permanently manned help desk with direct out of hours contacts
  • Regular maintenance visits
  • Constant external monitoring of IT system
  • Security of knowing your IT infrastructure is competently managed by a skilled, experienced team of communications experts
  • Bespoke disaster recovery and back-up solutions, tailored to your company